Global outsourcing experts expect growth of 8% for 2009 outsourcing operations as Service Buyers continue to favour smaller service contracts. Analyst house Gartner forecasts the ITO and BPO industries to return to a healthy level of growth during the 2010 fiscal year.
The use of BPO services business model is not a decision a Service Buyer makes solely on location or geographic proximity. Strategic decisions for location sourcing will be based on end requirements, including complexity, quality requirements, available budget and financial resource allocation. Generally, a Service Buyer engaged in the offshoring process will assess the quality of domestic education, and technological infrastructure prior to sourcing a business requirement to a particular region.
uF targets primary market of firms that buy or provide offshore business services. The offshore market perceived as the highest growth area of SME outsourcing growth is the market niche for uF.
In 2009, Gartner expects competition for outsourcing deals, particularly for standardised ITO services, to be fierce. Service Buyers will be lured by low prices from Service Providers trying to achieve quarterly revenue goals or strengthen market share.
uFathom is an international outsourcing marketplace focusing on the development and implementation of B2B offshore partnership services for small and medium enterprises. The company is a global trade center for corporate offshoring, outsourcing and freelance jobs.